Important Update: Our New Cancellation Policy at Plastic Surgery of the Carolinas
At Plastic Surgery of the Carolinas, we are committed to providing every patient with the highest level of care and attention. We understand that our patients have busy schedules and that life can sometimes be unpredictable. However, to ensure that we can accommodate as many patients as possible and maintain a smooth flow of appointments, we have updated our cancellation policy, effective immediately.
Why the Change?
Our goal is to provide the best care to all our patients and to respect everyone’s time. Missed appointments or last-minute cancellations can create gaps in our schedule that could have been used to accommodate other patients who are waiting for care. By updating our cancellation policy, we aim to reduce these occurrences and improve the overall patient experience.
What You Need to Know: Our Updated Cancellation Policy
- 48-Hour Notice Requirement: We now require a 48-hour notice for any changes to scheduled appointments. If you need to reschedule or cancel an appointment, please let us know at least 48 hours in advance.
- Cancellation Fees: If you miss an appointment or cancel with less than 48-hours’ notice, you will be subject to a cancellation fee that is appropriate to the time slot that was reserved. This policy helps us manage our schedule more effectively and ensures that all patients receive the care they need in a timely manner.
How This Policy Benefits You
By implementing this updated policy, we hope to create a more efficient scheduling system that allows us to better serve all our patients. When we receive timely notice of cancellations, we can fill those time slots with other patients who may be waiting for an appointment. This also helps reduce waiting times and allows us to provide more flexible scheduling options.
Thank You for Your Understanding
We greatly appreciate your cooperation and understanding as we implement this new policy. We know that changes can be challenging, but we believe this update will help us continue to provide the exceptional care and service you have come to expect from us.
Have Questions? We’re Here to Help!
If you have any questions or concerns regarding our updated cancellation policy, please do not hesitate to contact our office at 843-881-3881. Our team is here to assist you and ensure that your experience with us is as smooth and pleasant as possible.
Thank you for being a valued patient at Plastic Surgery of the Carolinas. We look forward to continuing to provide you with the best care possible!
